‘Cookies’ allow us to obtain information regarding users of our site which essentially helps us to provide you with a better user experience and tailor our services to your individual needs. We may collect information such as your IP address, online activity, web browser details and online activity. We will not however collect or store any of your passwords or other sensitive data.
Please note we do not store any individual data from our cookies, we simply use the information to understand user trends, detailed below are the cookies we use:
When you browse the Site and have not registered for any online service from Safari HQ Limited you browse anonymously. Personal Information is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains including, but not limited to, a first and last name, e-mail address, a home, postal or other physical address, or other contact information) is not collected as you browse. Safari HQ does use client or session variables to collect information about how our website is used and to recognise you as a Safari HQ online server user when you re-enter the site. This information is used to measure response rates to our web pages as well as overall site performance.
When you register for or request any Site service, you may be asked to provide us with Personal Information which is used to enhance your Site experience, expedite communications, allow you to receive electronic/postal mailings from Safari HQ or to be contacted as requested. We may also use this Personal Information in aggregate to generate market research reports.
PERSONAL INFORMATION TAKEN WHEN BOOKING WITH US
Some of the information Safari HQ collect (such as about health or religion) may be considered to be sensitive personal data. We collect it to cater to your needs or act in your interest.
The Personal Information Safari HQ collects about you through these various sources may include:
- Name, addresses, telephone numbers and email addresses
- Online forms of payment like credit/debit card number(s), including associated billing address (es) and expiration date(s)
- Information necessary to facilitate travel or other services, including travel companion(s) names, emergency contacts and special service needs including those relating to any disability or medical condition which may affect the chosen holiday arrangements, or dietary restrictions which may disclose your religious beliefs, passport number, nationality and country of residence
- Use of products and services such as self-service devices, flight status notification and web check-in
- Information provided via survey, focus group or other marketing research efforts
- Information provided to customer-service representatives to research and resolve issues or questions
Safari HQ collects the IP addresses used to access our Site and the dates and times of access. This information is used to analyse trends, administer the Site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not personally linked to identifiable information.
REGISTRATION FOR ONLINE PRODUCTS & SERVICES
In order to provide you with a particular Site product or service, we may request that you voluntarily supply us with Personal Information for purposes such as correspondence, Site registration, submitting an application or booking request, requesting product descriptions, or participating in Site surveys and/or contests. If you are known to us as a registered user of the Site, we may combine information about your use of Site products or services with certain other online and offline information we have about you as a Safari HQ customer as well as information available from external sources in order to customise your Site experience and present you with relevant online and offline communications.
We may use Personal Information you have given us within our group of companies to, for example, provide a service, ensure proper booking, and inform you about products and services. If you have provided your e-mail address to us, we may send you e-mail. These e-mails may be based on Personal Information you provided in your initial transaction with us, in surveys both online and offline, as well as available from external sources. These e-mails come directly from Safari HQ. You can opt-out from receiving e-mail from Safari HQ as described below in the section, “Declining e-mail.” When we send you e-mail, we may use your e-mail address to identify information about your receipt of the e-mail, including whether the communication was opened, how many times it was viewed and whether you clicked on an embedded hyperlink to reach a particular product or service. This information is used to measure response rates to e-mail communications as well as enhance your Site experience. Information you supply to us will not be passed to any third party. We may share Personal Information with law enforcement agencies in the event of a criminal investigation or suspected illegal activity.
From time to time you may have the opportunity to give us your feedback through Site surveys. In conducting these surveys, we may ask for your Personal Information so that we can appropriately identify you. Survey and Personal Information collected will be aggregated and used to make improvements to the Site and improve Safari HQ products and services. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose the required information.
Safari HQ provides our agents with a means to decline receiving marketing information by e-mail. At any time, you may request to discontinue receiving marketing e-mail from Safari HQ by following the opt-out instructions included within any Safari HQ marketing e-mail, and informing us of your preference.
HANDING OF ADVANCE PASSENGER INFORMATION (API)
Many countries require airline companies that fly to them to transmit passenger data before an aircraft lands. Usually, these legal regulations encompass the transmission of data on the passenger’s identity and travel documents (passport, visa).
As a general rule, Safari HQ does not have these data, so it must collect them shortly before an aircraft departs, which increasingly is being done by means of the ‘machine-readable zone’ travel documents.
Collection of the data is done solely for immediate transmission to the authorities of the destination country.
Any changes to this Policy will be posted on our website.